REMOTE – SINGAPORE /
ENTERPRISE – APAC /
PERMANENT
Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 50 top-tier universities across the United States, Europe, Latin America, Southeast Asia, India and China. Emeritus’ short courses, degree programs, professional certificates, and senior executive programs help individuals learn new skills and transform their lives, companies and organizations. Its unique model of state-of-the-art technology, curriculum innovation, and hands-on instruction from senior faculty, mentors and coaches has educated more than 250,000 individuals across 80+ countries. Founded in 2015, Emeritus, part of Eruditus Group, has more than 2,000 employees globally and offices in Mumbai, New Delhi, Shanghai, Singapore, Palo Alto, Mexico City, New York, Boston, London, and Dubai. Following its $650 million Series E funding round in August 2021, the Company is valued at $3.2 billion, and is backed by Accel, SoftBank Vision Fund 2, the Chan Zuckerberg Initiative, Leeds Illuminate, Prosus Ventures, Sequoia Capital India, and Bertelsmann.
Role & Responsibilities:
We are looking for an experienced Program Manager to support the operations and delivery of our blended, online and custom curated programs for our Enterprise clients across Asia Pacific. The role requires someone with a strong background in delivery of learning journeys, have comfort levels in interacting with faculty, clients, and management of technology platforms.
- End-to-end management of the program from planning to delivery
- Serve as primary day-to-day point of contact for client interactions and work with them on interdependencies to ensure program is launched as per timelines
- Managing client relationship for the project – understand their expectations, create plans , deliver and regularly monitor program progress in line with client expectations
- Ensure seamless program delivery and learner experience – Organizing sessions, setting up zoom sessions or classroom sessions, managing setup, organizing pre-reads, setting up program communications and program graduations
- Identify process gaps and help plug them by simplification of the process
- Ensuring goals are met in areas, including customer satisfaction, turnaround time, quality and learner satisfaction
- Briefing faculty on program objectives and session expectations
- Managing live sessions that are part of the program
- Manage stakeholders across different geographies to deliver on the program
- Producing accurate and timely reporting of program status & conducting after-action reviews
- Analysing and mitigating risks within the program
Key Skills and Qualifications:
- 4-6 years of experience in managing delivery and operations of learning journeys
- Experience in interacting with faculty – capturing outlines & biographies, scheduling meetings & sessions
- Experienced in providing clients support from program initiation to program completion
- Knowledge of learning design principles & methodologies
- Video conference & MS office capabilities – Experienced with Zoom, Teams, WebEx, Word, Excel, Powerpoint
- Work on multiple projects and prioritize to meet deadlines
- Ability to communicate fluently, both verbally and written
- Experience in running online programs on a Learning Management System (LMS) such as Canvas would be helpful
Emeritus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
